ORDER PROCESSING TIMES
All items in our shop are made to order. This means that we require some time to make each item, when the order is received.
Typical Processing Times
We handcrafts all cake topper and decor. Oftentimes, orders process faster than the indicated times, but we can’t guarantee a faster processing time. Please see below for specific processing times for each product type*.
-Cake Toppers: 2-5 business days
-Table numbers & other decor: 3-5 business days
-Alternative guestbooks: 1-5 business days
*Please note that the following processing times do not include the shipping time. Please see the shipping section for the estimated shipping timelines. Please note that additional time is needed for custom orders. Processing times may vary for custom order, depending on how fast the digital artwork is approved by the customer.
During pre-wedding season and the pre-Christmas season, orders may take an extra time to process, depending on how many orders we are trying to process at that moment. We will do our best to fulfill every order within a reasonable timeline and in order of sequence, without compromising the quality of the products.
Processing Custom Items
Custom orders may take slightly longer to create, since we have to design, send out the digital artwork, and wait for approval before production. Proofs of the digital artwork will be sent via email after the item is purchased.
To stay within processing times, we will proceed with production within 24 hours of the proof being sent, even if there is no reply to the email.
Once the design is approved, or after 24 of the proof being sent, we are unable to change or cancel the order.
Due to very high demand for our custom pieces we are unable to modify the artwork or send multiple proofs. Our designs are meticulously crafted and include all special requests. If you wanted to consider a different design, we are able to do so at an additional cost.
Processing Non-Custom Orders
Items that are non-custom are made quicker than custom decor. If you wanted to request a customization to anon-custom item, we would be more than happy to do so. Please contact us prior to purchasing since designing fees may be applicable.
If items are required very quickly, please contact us before purchasing or indicate the date the the item is needed. If no date is left at checkout, we will process the order according to our regular processing times. Rush fee and shipping upgrades may be applicable. We will try our best to fulfill your order as fast as we can.