Shipping, Return, and Refund Policies

SHIPPING, RETURNS AND REFUNDS

SHIPPING

Here are the following transit times and shipping services and couriers we use. Please note that these transit times do not include the processing times (the time required to make the item). 

Typical Shipping Times for Cake Toppers, and Table Decor:
USA: Standard Shipping takes 3-5 business days with USPS (with tracking#), express takes 1-3 business days with DHL (with tracking #).
Canada: Standard shipping takes 4-14 business days with Canada Post (no tracking #), express takes 1-4 business days with Canada Post (with tracking #).
International: Standard shipping takes 7-45 days with the Nations Postal Service (with tracking #), express takes 1-3 business days with DHL (with tracking #).

 

 

Brokerage Fees and other shipping Fees
Thistle and Lace Designs is not responsible for duty or brokerage fees for USA and international shipping, therefore, it is the customer’s responsibility to pay these fees. These import taxes come from your country. If you are unsure weather this applies to you, please contact us.

 

Shipping Upgrades
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still require the amount of time, as stated above, to be handmade.

 

Cost Calculations
We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

 


RETURNS

Non-custom items may be returned or exchanged within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment. After the 30 day period, unfortunately, we cannot offer you a refund or exchange.


Non-returnable and non-refundable items:

-Personalized Items
-Custom Items
-Used Items
-Sale Items


There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a refund credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Thistle and Lace Designs is not responsible for the following costs and are non-refundable:
-Initial Shipping Costs
-Return Shipping Costs
-Duty/Custom Fees for Initial Shipments
-Duty/Custom Fees for Return or Exchange Shipments

Any incurred fees or damages will be deducted from the refund total.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to thirty (30) business days before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at julie@thistleandlace.ca

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. We will gladly exchange unused items, however, you will be responsible for the cost of shipping the items back to us and for the shipping of the new items. If you need to exchange it for the same item, send us an email at julie@thistleandlace.ca and see the instructions below.

Shipping For Returns or Exchanges
You will be responsible for the shipping costs to return your item. The initial shipping costs are non-refundable.

To complete your return please make sure to read and follow the instructions below:

1) Secure all items in the original packaging to avoid damage to the products that you are returning.

Any damage cost will be deducted from the item total.

2) Ship the parcel back using USPS (if you’re in US), Canada Post (if you’re in Canada), or your local post office (if you’re at an international destination). Do not use a courier such as UPS, DHL, FedEx, Purolator, etc, as these couriers are quite expensive and will cost you more money.

Thistle and Lace Designs is not responsible not for the return cost of the items or the initial shipping cost.

3) Put a monetary value of $25 for the parcel. If the amount is too high, then there’s the risk of having to pay duty fees.

Thistle and Lace Designs is not responsible for duty fees. If any duty fees arise, the cost will be deducted from the refund total.

4) Please ship the parcel to the following address:

Thistle and Lace Designs Inc.
PO Box 45086
Langley Crossing
Langley, BC, V2Y 0C9
Canada

5) Send us the tracking number so that we know when to expect it.

6) A refund of the item total will be given once the parcel has been received and items have been inspected.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back a parcel, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.