Shipping, Return, and Refund Policies
SHIPPING, RETURNS AND REFUNDS
Here are the following transit times and shipping services and couriers we use. Please note that these transit times do not include the processing times (the time required to make the item).
Typical Shipping Times for Cake Toppers, and Table Decor:
–USA: Standard Shipping takes 3-5 business days with USPS (with tracking#), express takes 1-3 business days with DHL (with tracking #).
–Canada: Standard shipping takes 4-14 business days with Canada Post (no tracking #), express takes 1-4 business days with Canada Post (with tracking #).
–International: Standard shipping takes 7-45 days with the Nations Postal Service (with tracking #), express takes 1-3 business days with DHL (with tracking #).
Brokerage Fees and other shipping Fees
Thistle and Lace Designs is not responsible for duty or brokerage fees for USA and international shipping, therefore, it is the customer’s responsibility to pay these fees. These import taxes come from your country. If you are unsure weather this applies to you, please contact us.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still require the amount of time, as stated above, to be handmade.
We do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.
RETURNS AND REFUNDS
Non-custom items may be returned or exchanged within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment. After the 30 day period, unfortunately, we cannot offer you a refund or exchange.
Non-returnable and non-refundable items:
-Items that are damaged due to mishandling
-Items that were misused
-Items that were reported as being damaged after 14 days of receipt and/or after the intended event
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a refund credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Thistle and Lace Designs is not responsible for the following costs and are non-refundable:
-Initial Shipping Costs
-Return Shipping Costs
-Duty/Custom Fees for Initial Shipments
-Duty/Custom Fees for Return or Exchange Shipments
Any incurred fees or damages will be deducted from the refund total. If the item received is completely damaged, no refunds will be given.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to thirty (30) business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges and Replacements
Unfortunately, due to the custom nature of the items we sell, we are not able to accept items back for exchange.
We are only able to replace items if they are defective or damaged during shipping. Thistle and Lace Designs must be notified of the damage within 14 days of delivery and before the date that it is needed.
If an item is damaged and we were not given a chance to fix the problem, no refunds will be given.
If a return has been approved, please note that Thistle and Lace Designs is not responsible for the return shipping costs. In such an event, please send us an email at firstname.lastname@example.org and see the instructions below.
Shipping For Returns
You will be responsible for the shipping costs to return your item. The initial shipping costs are non-refundable.
To complete your return please make sure to read and follow the instructions below:
1) Secure all items in the original packaging to avoid damage to the products that you are returning.
Any damage cost will be deducted from the item total.
2) Ship the parcel back using USPS (if you’re in US), Canada Post (if you’re in Canada), or your local post office (if you’re at an international destination). Do not use a courier such as UPS, DHL, FedEx, Purolator, etc, as these couriers are quite expensive and will cost you more money.
Thistle and Lace Designs is not responsible not for the return cost of the items or the initial shipping cost.
3) If the declared monetary amount is high, then there’s the risk of having to pay duty fees.
Thistle and Lace Designs is not responsible for duty fees. If any duty fees arise, the cost will be deducted from the refund total.
4) Please ship the parcel to the following address:
Thistle and Lace Designs Inc.
PO Box 9025 White Oaks
London, ON, N6C 3P3
5) Send us the tracking number so that we know when to expect it.
6) A refund of the item total will be given once the parcel has been received and items have been inspected.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If you are shipping back a parcel, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.